Support Inbox Triage Agent
A complete, ready-to-run agent that triages your support inbox: classifies every incoming message by intent and urgency, drafts an on-policy reply for the easy 70%, and escalates the rest with a structured handoff summary so a human never starts from zero. Ships as a full system prompt + tool schema + escalation rules you can drop into any agent runtime (OpenAI Assistants, Claude, or your own loop).
Preview
# AGENT: Support Inbox Triage … [purchase to unlock the full definition]
Example outputs
ESCALATE → billing-specialist | urgency: HIGH (payment failed twice, customer on annual plan, churn risk phrase: “cancelling if this isn't fixed”). Tried: card update link. Customer sentiment: frustrated but cooperative. Suggested opener included.
Intent: refund-request within window → drafted approval reply citing policy §4.2, refund amount $49, one-click refund link inserted, queued for human one-glance approve.
Version history
- v1Initial releaseJul 25, 2026
Buyers get every future update free.
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